Shipping & Returns
SHIPPING RATES

USA

$0.01 - $30.00 = $5.00

$30.01 - $150.00 = $10.00

$150.01 + = $15.00

INTERNATIONAL

$0.01 - $30.00 = $25.00

$30.01 - $150.00 = $30.00

$150.01 + = $35.00

SHIPPING PROCESS

All orders are shipped via USPS with delivery confirmation. Please allow 48 hours for order processing and verification. You must also allow an additional 5 - 7 business days for delivery within North America, and 10 - 15 businessdays for delivery internationally.

RETURNS POLICY

If you are not completely satisfied with your order please return your item(s) to us within 20 business days of the original shipment date. We will gladly issue an exchange or refund as long as the item(s) has not been used, washed or damaged, and is in the same condition as when we dispatched it.
We will respond to all enquiries about exchanges or refunds within 48 hours from receipt of your enquiry email, when you will also be issued with a unique reference number linked to your request.

Please be aware, it may take up to 10 business days for us to receive your returned item(s). Once received we will process your exchange or refund within 48 hours, and you will receive a notification email detailing your refund, or reised delivery details for any exchanged items.
In the event that a refund is issued, please be aware that it may take up to 5 working days for your bank to process the refund request.

EXCHANGE/REFUNDS PROCESS

Existing Twelve Bar Account Holders:
Please log-in to your account and select My Orders (under My Account), where you can manage your orders, and request exchanges/refunds on individual items you have purchased.

Non Account Holders:
If you wish to request a refund or exchange on items you have purchased please contact us directly through returns@twelvebar.com and we will be happy to help.

SALE/PROMOTIONAL ITEMS

Sale items and items purchased at a discount through promotional initiatives are not eligible for exchanges or refunds. Twelve Bar may also choose to include free promotional items with your order from time to time. These may not be exchanged or refunded.

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